Shopify is down– here's what we know about its Cyber Monday outage

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Not a great day for Shopify struggles

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The web merchant Shopify, which is used by millions of online stores globally, is experiencing an unfortunately-timed Cyber Monday outage.

Thousands of stores started reporting problems with logging into their accounts at around 9.08am ET / 2.08pm GMT, and Shopify has since confirmed on its status page and X account that it has a known technical issue.

Shopify says that it's "working to resolve it", but here's everything we know about the outage so far...

What has Shopify said?

Shopify has confirmed on its status page that it has a log-in issue, with the incident report headed saying "some merchants encountering error messages within their admins".

Its latest post around half an hour ago at 10.26am ET / 3.26pm GMT said that "to help avoid complications, please remain logged in on any devices that are currently logged in".

That advice may have come too late for many users, but if you use Shopify it's worth remaining logged in so you're not further hit by the issues. Right now, the reports on Downdetector are unfortunately continuing to climb, with reports in the US close to the 4,000 mark.

A global outage

Shopify is a global e-commerce platform and today's issue are hitting stores around the world. In the US, there have been almost 3,700 reports from frustrated users, while in the UK the reports have stabilized at around 1,300.

The main knock-on effect is Shopify users being unable to log into their accounts and process orders, which is particularly bad timing since it's Cyber Monday and we're running into the holiday season.

Shopify hasn't yet revealed a cause of the issue, but said on its status page at 10.26am ET / 3.26pm GMT that it was "continuing to investigate the current issue".

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